Q1:What is the core Parameters of This Encoder?
Reply: We can provide a detailed specification sheet for each model. Please contact our online customer service.
Q2:What are the mounting methods Supported by the Encoder?
Reply: Please contact our online customer service. Our engineering team will provide you with exclusive professional adaptation
services.
Q3:My Equipment is XX-Can This Encoder Be Directly Adapted? If Uncertain, What Equipment Parameters Do I Need to Provide to Confirm Compatibility?
Reply: Generally, you need to provide the mounting shaft diameter, mounting distance, electrical interface, and pulses. Our online customer service will match a suitable model for you.
Q4:What is the Protection Class of the Encoder?
Reply: We currently offer encoders with protection classes IP40/IP50/IP65/IP67. Different protection classes are suitable for different working environments. Please select the appropriate encoder based on your actual usage scenario.
Q5:Are There Different Models of the Product Available?
Reply: Yes, we have over 200 models for you to choose from.
Q6:What is the Operating Temperature Range of the Encoder?
Reply: Regular encoders have an operating temperature range of -20°C to 90°C. We also provide high and low temperature resistant encoders, with a minimum temperature of -40°C and a maximum temperature of 115°C. Please contact customer service to obtain the corresponding model.
Q7:What is the Maximum Signal Transmission Distance of This Encoder?
Reply: The signal transmission distance depends on the circuit output method, and the maximum distance can reach 100 meters.
Q8:What is the Minimum Order Quantity (MOQ) for This Encoder?
Reply: MOQ: 1 piece.
Q9:What is the Unit Price Corresponding to Different Order Quantities? For Example, What are the Quotations for 10-50 Units, 51-100 Units, and Over 100 Units? Can You Provide a Tiered Price List?
Reply: The unit price varies by quantity range-the more units you order, the more favorable the price.
Q10:After Order Confirmation, How Long is the Production Lead Time? For Example, Are Regular Models In Stock, and How Many Days Does It Take for Customized Models to Be Shipped?
Reply: The lead time for samples is 7 days, and for bulk orders, it is 7-15 days. There is no stock available; all products are
made-to-order. The lead time for customized models ranges from 7-30 days, depending on the quantity.
Q11:If I Need to Ship the Goods to a Certain Country, Can You Assist with Customs Clearance Documents (Such as CommercialInvoices, Packing Lists, Certificates of Origin) to Avoid Customs Delays?
Reply: Of course. Our foreign trade team has over 19 years of experience and is highly proficient in this area.
Q12:Has the Product Passed International Certifications?
Reply: Our products have CE certificate.
Q13:What is the Warranty Period of the Product? If a Non-human-induced Failure Occurs During the Warranty Period, Will It Be Repaired Free of Charge or Replaced with a New Product?
Reply: The warranty period is 1 year. We provide free repair services for non-human-induced failures during the warranty period.
Q14:If Technical Issues Arise During Use (Such as Unreadable Signals, Installation Adaptation Problems), Can You Provide Technical Support? What is the Approximate Response Time?
Reply: We provide technical support, with a response time of within 1 working day.
Q15:After Bulk Purchase, If Subsequent Supplementary Orders Are Needed, Can You Ensure That the Product Specifications and Performance Remain Consistent with the Previous Ones to Avoid Adaptation Issues Caused by Batch Differences?
Reply: Our company uses an ERP system, and each order has a dedicated contact person to confirm consistency across multiple orders.
Q16:Can You Customize Encoders According to My Requirements? What is the MOQ and Lead Time for Customization?
Reply: Yes, we can. Please provide the drawings and quantity. The lead time for customization depends on the complexity of the encoder.
Q17:If I Need to Print a Custom Logo on the Encoder, Is This Service Supported, and Is There an Additional Charge?
Reply: If you can provide trademark authorization, we will offer free logo printing services.
Q18:How Long Has Your Company Specialized in Encoder Production?
Reply: For 24 years, with 45 years of optical technology accumulation.
Q19:Do You Have Your Own R&D Team and Production Factory?
Reply: Yes, both our R&D team and factory are located in Shanghai.
Q20:What is Your Company's Monthly Production Capacity? Can It Meet My Subsequent Bulk Purchasing or Emergency Replenishment Needs?
Reply: The monthly production capacity is 100,000 units.
Q21:Does Your Company Have a Professional Foreign Trade Team and Technical Support Team?
Reply: Yes, we have both a professional foreign trade team and a technical support team.
Q22:Does Your Company Hold Independent Intellectual Property Rights ? Can You Ensure No Involve Infringement Issues, to Avoid Legal Risks for Me During Sales?
Reply: We have independent trademarks and multiple exclusive patents. All products are independently designed and will not involve infringement.
