Tel: +86-189-3007-7369    E-Mail:
Home » Service & Support » Warranty & Repair
Warranty Policy
The products produced by Shanghai Hengxiang Optical Electronics Co., Ltd. are guaranteed against from material and process defects, and to comply with the performance specifications of specific products listed in the current catalog. This warranty applies to all standard catalog product configurations and is valid for one year from the production date. During this period, Shanghai Hengxiang will repair products that have been proven to be defective at no cost to the customer, provided that the defect or malfunction is not caused by abuse or abuse of the product.
Before returning an item for warranty considerations please help us by:

Calling Or Email First

We may be able solve the problem quickly on the phone as there could be a configuration or installation problem which will save you time and shipping expenses. Before sending the item, contact us to determine whether the item is within the warranty period.

Shipping To Our Hengxiang Factory With Orignal Products And Detailed Notes On The Problem:

We will arrange to evaluate your item for warranty consideration upon receipt and proceed as appropriate. Your detailed notes will help us evaluate your warranty even faster.

Our Shipping Policy

The customer is responsible for shipping both to and from our Hengxiang factory. You select the carrier and method you prefer,such as UPS,FEDEX,DHL,SF express.
Important Warranty Details:
Any Unauthorized attempts by customers to repair the product, or unauthorized modifications by customers, will result in the invalidity of this warranty.
this warranty does not apply to products that are abused or operate in environments that exceed their designed specifications. The customer is responsible for transporting defective products to the factory. Any warranty services (including time, travel, and expenses related to such services) shall be borne by the customer.

In addition, if the defect of the device is caused by accidents, abuse, component disassembly, catastrophic fault conditions, severe environmental exposure, misuse, operation exceeding the rated capacity, negligence, pollution, improper calibration, storage or customer handling, or unauthorized maintenance or repair, or if the barcode label or etching has been removed or changed in any way,our warranty is invalid.
Professional Customized Service Process
 We have the experience, capability and R&D resources to make any OEM/OEM encoder product! Our factory is an extremely versatile encoder manufacturer with the ability to bring your concepts and ideas intoviable computing solutions.




 Tel:  +86-189-3007-7369/+86-021-5461-3487
 Address: Building7, Lane 115 (Chuangyi International Industrial Park), No.1276 Nanle Road, SongJiang, Shanghai,201600
Copyright 2023 © Shanghai Hengxiang Optical Electronics Co.,Ltd. All rights reserved Technology by