What to do if absolute encoder is damaged during shipping?
2020-08-28
Although the loss and damage of goods seldom happen, our reliable partner - freight forwarding company highly recommend customers to buy insurance to avoid the high-cost loss caused by the accident. Once absolute encoder is damaged, the consignee may claim compensation from the carrier after receiving the freight record handed over by the carrier and considering it to be the carrier's responsibility. When making a claim for compensation, you are required to fill in the corresponding form and hand over the freight record, the loss list of the goods, freight waybill, and other legal documents. We will do our best to pack the products before shipping them to avoid the damage to them.
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Shanghai Hengxiang Optical Electronics Co,ltd. is a thin rotary encoder manufacturer of household names in China. Hengxiang focuses on providing a variety of robot encoder for customers. This product comes with moisture and mold resistance, making it ideal for these high humidity areas by reducing the effect of water on the surfaces. People do not have to worry that their electricity supply capacity is not adequate to run this product. Instead, it helps cut the electricity demands.
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We work on implement initiatives that encourage eco-friendliness. Initiatives such as eco-design, re-use of used materials, refurbishment and eco-packaging of products have made some progress in our business.

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Hello, this is Liz. If I am not online, please email me at heng@shhxgd.cn, or add my Whatsapp/ Wechat : +86 186-1688-3327, we will reply you as soon as possible~~